Reference

Terms Conditions That Apply to Your Account

These terms set out the agreement between you and elion whenever you open an account, deposit via bKash, Nagad, or Rocket, place a wager, or request a withdrawal.

Account RulesPayment TermsbKash / Nagad / RocketWithdrawal ConditionsEligibility by Region

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HOW WE HANDLE DATA

Open Your Settings and Check How We Protect You

These terms include how we collect, store, and handle your personal data and account information. We process only what is necessary to operate your account, verify your identity, and settle your transactions through bKash, Nagad, or Rocket. You can request a summary of the data we hold on you, ask for corrections, or request deletion of your account — subject to any legal retention requirements. Cookies help us keep your session active and remember preferences; you control these through your browser settings. We never sell personal data to third parties for marketing purposes.

Data Collection

We collect your name, contact details, payment wallet information, device identifiers, and transaction history. This data lets us run your account, process deposits via bKash, Nagad, or Rocket, and meet regulatory obligations where applicable.

Cookie Use

Session cookies keep you logged in. Analytics cookies help us understand which pages load slowly on mobile. You can disable non-essential cookies in your browser without losing access to your account or wallet features.

Account Security

Your account is protected by your password and an OTP sent to your registered number when you log in from a new device. We encrypt stored credentials and never share login details with third-party vendors or affiliates.

Data Retention

We retain account records and transaction logs for the period required by applicable law in your jurisdiction. Once that window closes, data tied to closed accounts is anonymised or securely deleted from our systems.

Your Rights

You may request access to the personal data we hold, ask us to correct inaccuracies, or request account closure. Submit your request through live chat or email, and we will action it within the timeframe our policy states.

Contact for Changes

If you want to update your registered phone number, email, or payment wallet, contact support with your current credentials. Changes to payment details require identity re-verification through a document upload before we apply them.

POLICY HELP

Get Answers About These Terms Quickly

If anything in these terms is unclear, reach out directly. Our support team handles queries about account restrictions, payment disputes, verification requirements, and eligibility questions. You can raise a concern at any time — we aim to respond within one business day for written queries. For urgent matters such as account locks or disputed transactions involving your bKash, Nagad, or Rocket wallet, live chat is the fastest path to a resolution. Keep your registered details handy so we can verify your identity before discussing account-specific information.

Team online

Live Chat

Open the chat widget from any page on the site to speak with an agent about terms-related questions, disputed charges, or account restrictions. Available around the clock for logged-in account holders who need immediate clarification on any clause.

Email Support

Send a written query to our support address for complex issues that require document review — verification disputes, withdrawal holds, or formal complaints about how a term has been applied to your account. We respond within one business day.

Account Help Centre

Browse categorised articles covering common questions about these terms — from how identity checks work to what happens if your bKash or Nagad deposit does not credit. Searchable and accessible without logging in.

Browse the Full Policy Governing Your Use

elion Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account with us, you enter a binding agreement that covers every interaction — from adding funds through your bKash, Nagad, or Rocket wallet to spinning a slot or joining a live table. We reserve the right to update these terms at any

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time and will notify you via your registered contact method when material changes occur. Your continued use after notification counts as acceptance. Eligibility to access our services depends entirely on your local law and eligible regions; we do not make representations that our platform is lawful
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in every jurisdiction. You are solely responsible for confirming legality in your location before you deposit or wager. One account per person is permitted — duplicate or shared accounts may be suspended without prior notice. We may request identity verification documents at any stage, especially before
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processing withdrawals above a certain threshold. Failure to provide requested documents within the stated timeframe can result in account restriction. Funds in your account wallet remain yours; however, we may freeze balances while verification is pending. All promotional offers, where available, carry their own supplementary conditions
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which form part of these terms. If any clause here conflicts with a promotional condition, the promotional condition applies to that specific offer only.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Explore Common Questions About These Terms

Below you will find answers to the questions our support team receives most often about these terms and conditions. Each answer explains what applies, how to act, and who to contact if you need further help. If your question is not listed, reach out via live chat or email and reference the specific clause number you need clarified.

Access depends on your local law and eligible regions. You must be of legal age in your jurisdiction and able to verify your identity. We do not accept accounts from restricted territories listed in our policy documentation.

No. One account per person is permitted. If we detect duplicate or shared accounts, both may be suspended and balances frozen until verification is complete. Contact support if you locked yourself out rather than creating a second account.

When you deposit through bKash, Nagad, or Rocket, you confirm the funds are yours and legally obtained. The transaction is governed by both our terms and the mobile wallet provider's own conditions. Deposits that fail wallet-side are not our liability.

We notify you through your registered email or phone number when material changes occur. Continued use of your account after notification counts as acceptance. If you disagree with a change, you can close your account and withdraw remaining funds.

Withdrawals may be held pending identity verification, especially for amounts above our standard threshold. We may ask for a photo ID, proof of wallet ownership, or source-of-funds documentation. Once verified, the withdrawal is processed to your chosen wallet.

Yes. We reserve the right to restrict or close any account that breaches these terms — for example, using automated tools, exploiting software errors, or providing false identity documents. You will be notified and given a chance to respond before final action.

Contact our support team via live chat or email with a data deletion request. We will remove or anonymise your data once any legal retention period has elapsed. Note that some records may be kept where law requires, such as transaction logs.

Each promotion carries its own supplementary conditions — wagering requirements, validity periods, and eligible games. These form part of the overall terms. Where a promotional condition conflicts with a general term, the promotional condition applies to that offer only.

We do not guarantee service availability in all locations. If you access the platform from a region where use is restricted, you bear full responsibility. We may void wagers, close accounts, and withhold balances in those cases without further notice.

Email our support team with the clause number, your account ID, and a description of the issue. We acknowledge complaints within one business day and aim to resolve them promptly. If unresolved, we will outline the next steps available to you.

Terms Conditions That Apply to Your Account

Open Your Settings and Check How We Protect You

Get Answers About These Terms Quickly

Live Chat

Email Support

Account Help Centre

Explore Common Questions About These Terms

01 Who is eligible to open an account under these terms?

02 Can I hold more than one account?

03 How do deposits via bKash, Nagad, or Rocket relate to these terms?

04 What happens if these terms are updated?

05 Why might my withdrawal be delayed or held?

06 Can elion close or restrict my account?

07 How do I request deletion of my personal data?

08 What governs promotional offers under these terms?

09 Are these terms enforceable if I access from a restricted region?

10 How do I raise a formal complaint about a term being applied unfairly?

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