Reference

Browse Our Privacy Policy Before You Start

We wrote this policy so you know exactly what happens with your personal information when you open an account, make a deposit through bKash, Nagad or Rocket, or contact our support team.

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PRIVACY CONTACT PATHS

Open a Data Request Through These Channels

If you want to ask about your stored data, request a correction or submit a deletion request, reach us through the paths below. Our team handles privacy-related queries separately from general account questions so your request reaches the right desk quickly.

Live Chat Tap the chat icon inside your account dashboard. Let the agent know your query is about personal data.
Email Send your request to our support email with the subject line mentioning data or privacy. Include your registered mobile number so we can locate your account without asking follow-up questions. Expect a confirmation reply acknowledging receipt.
Account Settings Head to the security section inside your account settings on mobile or desktop. You will find a data request form that lets you specify whether you want a copy, a correction or full deletion of your information stored with us.
HOW WE PROTECT YOU

Switch to a Deeper Look at Our Data Practices

We handle your information across several layers. Each one addresses a different part of your privacy — from what cookies do on your device to how long we keep transaction records tied to your bKash, Nagad or Rocket payments.

Data Collection Scope

We collect only what we need to run your account: identity details for verification, mobile wallet references for deposits and withdrawals, and device fingerprints to flag unusual login activity. Nothing beyond operational necessity.

Cookie Usage

Our site places functional cookies that remember your login session and language preference. Analytics cookies help us see which lobby sections load slowly on mobile so we can fix them. You can manage cookie consent through your browser settings at any time.

Account Security

Your password is hashed before storage — we cannot read it. Sessions expire after inactivity, and any login from a new device triggers a one-time verification code sent to your registered mobile number to confirm it is really you.

Data Retention

Transaction records linked to bKash, Nagad or Rocket are kept as long as local regulatory obligations require. Once that window closes, records are either anonymised or permanently removed from our systems depending on data type.

Third-Party Sharing

Payment processors receive your wallet ID and transaction amount only. Identity verification partners see your submitted documents to confirm they match your account details. Neither party uses your data for their own marketing.

Your Rights and Changes

You may request access to your stored data, ask for corrections, or request deletion. Submit these through live chat, email or the in-account form. We aim to respond within a reasonable timeframe and will confirm once changes are applied.

Check Common Questions About Your Data Here

Below are the questions our support team receives most often about data handling. If your question is not covered here, open a live chat session or send an email and reference this policy page.

We collect your name, email, mobile number and the wallet reference for bKash, Nagad or Rocket you link during registration. Device-level data like IP address and browser type is gathered automatically to help secure your sessions.

Your wallet ID is shared only with the payment processor handling that specific deposit or withdrawal. They use it solely to complete the transaction. We do not pass your payment details to advertisers or unrelated third parties.

Open live chat and tell the agent you want a data access request. Alternatively, use the data request form in your account security settings or send an email with your registered mobile number so we can locate your records.

Yes. Submit a deletion request through any of our support channels. Once processed, your account data and associated transaction history will be removed unless local regulatory retention rules require us to hold certain records longer.

Functional cookies keep your session active and remember your language choice. Analytics cookies track page load performance so we can improve mobile lobby speed. You can adjust or block cookies through your browser privacy settings.

Passwords are hashed so no one on our team can read them. If someone tries logging in from a device we have not seen before, we send a one-time code to your registered mobile number before granting access.

We retain deposit and withdrawal records tied to bKash, Nagad or Rocket for as long as applicable local regulations require. After that period ends, records are anonymised or permanently deleted depending on data category.

Yes. When we update our data practices, we send a notification to your registered email address or display an in-account message so you can review the changes before they take effect.

Your rights depend on the laws of your region. Access, correction and deletion rights are available to all account holders, but specific timelines and obligations may vary based on local law and eligible regions.

Reach our privacy team through live chat or email immediately. Describe what you noticed — unexpected account activity, an unrecognised login alert or data you did not provide appearing on your profile — and we will investigate.

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