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Understand the Legal Terms That Govern Your Account

Your access to elion and the services we offer depends on the laws that apply in your region and whether you fall within our eligible territories.

Jurisdiction-dependent accessAccount eligibility rulesBangladesh local law considerationsbKash, Nagad, Rocket payment termsUser rights and contact paths
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elion Understand the Legal Terms That Govern Your Account
ACCOUNT SECURITY STANDARDS

How We Protect Your Data and Account Rights

We take the handling of your personal information seriously. Every account on elion is protected by SSL encryption at the point of login and during any financial transaction through bKash, Nagad or Rocket. Your data is retained only for as long as it is needed to operate your account and meet our legal obligations. Below are the six key areas that cover how we manage your information, who can access it and what you can do if you need changes made.

Data Retention

We keep your account data for the period required by our internal policy and applicable legal obligations. Once that period ends, data is deleted or anonymised.

Cookie Use

We use cookies to keep your session active, remember your language preference and track which pages you visit within the platform. You can manage cookie settings through your browser.

Account Security

Your account login uses an OTP verification step sent to your registered mobile number. This applies every time you sign in from a new device.

Access Requests

You have the right to request access to the personal data we hold about you. Submit your request through the help centre or via email.

Who Handles Your Data

Your data is handled by the elion operations team and, where required, by our payment processing partners when you use bKash, Nagad or Rocket. We do not sell your data to third parties.

Requesting Changes

To update your registered name, phone number or email address, go to your account settings and follow the verification steps.

LEGAL CONTACT PATHS

Reach Us for Any Legal or Account Query

If you have a question about your account eligibility, how our legal terms affect your wallet transactions through bKash, Nagad or Rocket, or if you need to request account closure, our support team is available to help. We handle legal queries through the channels below. Responses to written queries are sent to the email address registered on your account, so make sure that address is current before you write in.

Live Chat Reach the support team directly through the live chat window in your account dashboard. This is the quickest path for questions about account status, eligibility or wallet verification. Available around the clock for registered account holders.
Email Support Send detailed legal queries or account closure requests to our support email. Include your registered account details and the specific policy section you are asking about.
Account Help Centre The help centre inside your account covers common legal questions including how to update your personal details, how to request a copy of your data and what steps to follow if you believe your account has been restricted incorrectly.

Common Legal and Account Eligibility Questions

The questions below cover the legal areas we hear about most from account holders in Bangladesh — from eligibility and jurisdiction to data rights and how to contact us if something needs to change. If your question is not answered here, reach out via live chat or email.

Whether you can legally access elion depends on the laws that apply in your specific location and region within Bangladesh. We do not make a legal determination on your behalf. It is your responsibility to check whether online gaming and related financial activity through wallets like bKash, Nagad or Rocket is permitted under the laws that govern you.

If your location falls outside our eligible regions, your account may be restricted or suspended. Transactions through bKash, Nagad or Rocket may be blocked as part of that restriction. If you believe your account was restricted incorrectly, contact our support team by email with your account details and we will review your case.

The version of our legal terms in effect at the time you use the platform is the one that applies to your account. We display the last-updated date at the top of the terms page. If we make a significant change, we will notify you via the email address registered to your account before the change takes effect.

Yes. Submit a data access request through the help centre or by emailing our support team from your registered email address. We will verify your identity first, then provide a summary of the data we hold. The process typically takes a few working days from the point of identity confirmation.

We retain your data for the period required by our legal obligations after account closure. Once that retention period ends, your data is deleted or anonymised. The exact period may vary depending on the nature of the data and the legal requirements that apply to it at the time of closure.

We do not store your full wallet credentials. When you use bKash, Nagad or Rocket, our system records only the transaction reference needed to confirm the payment cleared. Your wallet PIN and full account number are never stored on our platform, and are handled exclusively within the respective payment provider's own secure environment.

When you log in from a new device or browser, we send a one-time password to your registered mobile number. You must enter this OTP to complete the login. This step protects your account from unauthorised access, particularly important if you have wallet connections to bKash, Nagad or Rocket attached to your account.

Go to account settings to update your phone number or other contact details. Some changes require a verification step before they go live. If the field you need to change cannot be edited from settings — for example, your registered legal name — contact our support team by email with the relevant supporting documents and we will handle the update manually.

If we update our legal terms and you do not wish to accept the changes, you should stop using the platform and contact our support team to close your account. Continuing to use elion after a terms update is treated as acceptance. We will always notify you of material changes before they take effect.

Raise your dispute through live chat for immediate acknowledgement, or submit a written complaint by email from your registered address. Include your account reference and a clear description of the decision you are disputing. Our team will review the case and respond to your registered email with a formal outcome within a reasonable timeframe.

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